The following table defines which of commercetools’ products and their components or features are supported at which maximum Support Severity Level.
| Product | Component / Feature | Maximum Severity |
|---|---|---|
| B2C/B2B/B2X Commerce, B2C/B2B/B2X Core Commerce, Product Catalog | HTTP API, GraphQL API (except parts mentioned below) | S1: Critical Incident |
| B2C/B2B/B2X Commerce, B2C/B2B/B2X Core Commerce, Product Catalog | Merchant Center, Audit Log APIs, Import / Export APIs, Order Search APIs, Subscriptions | S2: Incident |
| B2C/B2B/B2X Commerce, B2C/B2B/B2X Core Commerce, Product Catalog | SDKs, Platform Insights, any beta APIs | S3: Problem |
| Frontend | API Hub, Frontend Delivery | S1: Critical Incident |
| Frontend | Sandbox, Replicator, CI/CD | S2: Incident |
| Frontend | Studio, CLI, Developer Tooling | S3: Problem |
| Connectors | Managed infrastructure | S2: Incident |
| Connectors | Connect API | S3: Problem |
| Checkout | Application, Payment Connector | S3: Problem |
| InStore | InStore core product modules (payments, refunds, cash management, device management) InStore POS commercetools-hosted physical store solution | S1: Critical Incident |
| InStore | InStore APIs | S2: Incident |
| InStore | InStore Center | S3: Problem |